Troubleshooting
Q: CD/DVD is not recognized?
- A: This is caused by disabling the automatic operation of the cd drive.Please turn on the auto-run function through the control panel of thecomputer.
Q: Is it possible to change the region code?
- You can change it up to 5 times. After opening Control Panel System and Security from Start, click Device Manager in the System section.The drive you are currently using is displayed in the item called DVD / CD-ROW drive. You can change it by right-clicking and selecting the DVD region from the menu.
Q: CD/DVD was stuck?
- As insufficient power supply, the dvd drive should be connected with USB port on laptop rather than connect with USB HUB. In addition, please connect the item with USB port behind of computer host if you use a desktop.
- Check the CD/DVD is unwounded and not out of shape.
- Eject cd by clicking eject button on computer.
Q: Driver cannot be recognized by computer or it cannot play CD/DVD well?
- The CD/DVD drive should be connected with USB/Type-C port on laptop rather than connect with USB/Type-C HUB. In addition, please try to connect the item with USB port behind of computer host if you use a desktop.
- Ensure CD/DVD is placed well and not scratched.
- Ensure there is a build-in practical driver software. Or try it with another computer.
- Setting area code according to different regions.